• A small non refundable, non transferable booking fee is required to secure your appointment. This is paid when booking and will be deducted from the total cost of your treatment on the day. • Cash Payment Discount Receive £5 off each Lash Extension and Permanent Makeup treatment when paying by cash on the day of your appointment. If you are having multiple eligible treatments during the same appointment, the £5 discount applies to each individual treatment. For example, a lash removal and a full set booked together would receive a total discount of £10. • Please arrive on time for your appointment. If you are early, you are welcome to wait in your car or grab a drink nearby, as I may still be with another client or preparing for your treatment. • I have a 10 minute late policy to ensure every client receives an unrushed and relaxing appointment. If you arrive late, your treatment time may be reduced or your appointment may need to be rescheduled. • If you need to reschedule your appointment, please provide at least 72 hours' notice. You may reschedule once without losing your booking fee. • If you cancel your appointment with less than 72 hours' notice, your booking fee will be forfeited. You are welcome to book a new appointment online at any time. • Cancellations within 24 hours will incur a 50% treatment charge, payable before any future appointments can be booked. This policy applies regardless of the reason for cancellation, unless I cancel your appointment or a refund is required by law. • Treatments marked 'Patch Test Required' must have a patch test completed 24 to 48 hours before your appointment. If not, your appointment will be cancelled for safety reasons and your booking fee will be forfeited. • All treatments must be paid for on the day of your appointment. Unfortunately, I am unable to offer IOUs, payment plans or late payments. • Due to safety and insurance requirements, please attend your appointment alone. Friends, family, children under 16 and pets are not permitted in the clinic. If you arrive with a child under 16, your appointment will be cancelled and the standard cancellation charges will apply. • If you are feeling unwell or have symptoms of a contagious illness, please do not attend your appointment. As I work in close proximity to clients, this helps protect both myself and others. Any changes to your appointment will be handled in line with the booking and cancellation policy. Thank you for taking the time to read these terms and conditions. They are in place to ensure appointments run smoothly, fairly and efficiently, allowing every client to receive the highest standard of service and care.